FAQ

I have a question about ORDERS:


The collection sold out before I could buy anything. Will there be a restock?

We’re so sorry! Please utilize the "EMAIL WHEN AVAILABLE" option on all the pieces you missed out on. This will ensure you're the first to know as soon as they're restocked! You can also sign up to become a VIP so you are the FIRST to receive any announcements about restocks and future launches, as well as get special VIP discounts.
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When will more pieces be added to your website?

We bring you new pieces each launch, which means we will not always have every piece from our collections in stock. When the items in a collection sell out, we don’t have any more available! Our pieces remain for sale until they sell out. Make sure you’re a Corio Active VIP, and add us to your contacts list, so you don’t miss any of our launch announcements!
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I accidentally ordered the wrong size. Can I change my order?

If you have any problems with your order, please contact us at support@corioactive.com and we'll get it sorted for you!
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What do I do if I receive a defective item or the wrong item in my order?

Please contact our customer service at support@corioactive.com so we can help resolve the issue.
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How do I cancel an order?

Please contact our customer service at support@corioactive.com so we can help resolve the issue.
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I want to add something to my order. How do I do that?

Unfortunately, we're not able to make any changes to orders after they've been placed. The only option is to create a new order with the additional items.
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I forgot to use my discount code, can you adjust my order for me?

Unfortunately, once an order is placed in our system we are unable to add a discount code/adjust the pricing. If your order has not shipped, please email us, and we would be happy to cancel the order so you can reorder and use your discount code. Please keep in mind that some discount codes have expiration dates, and extensions cannot be granted.
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I have a question about SHIPPING:

My package says it has been delivered but I do not have it.

Please contact our customer service at support@corioactive.com so we can help resolve the issue.
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Do you ship internationally?

Yes! We ship worldwide. Standard international shipping rates apply.
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Can I change my address on an order?

As long as your order has not shipped, we can change your address in our system. To do this, please contact customer service promptly at support@corioactive.com so we can update the address in our system for you. Corio Active cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.
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I have a question about RETURNS:

What if I don't like the fit of the item I received? Can I return or exchange it?

We want our Corio Girls to love their pieces! Please visit our RETURNS page to view our policy and/or initiate your return or exchange.
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Can I exchange my item if it snags/tears after putting it on?

Please contact our customer service at support@corioactive.com so we can help resolve the issue.
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What do I do if I receive a defective item or the wrong item in my order?

Please contact our customer service at support@corioactive.com so we can help resolve the issue.
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I mailed my return package. When will I receive my refund or exchange?

If sending in for a refund or exchange, you will receive a confirmation email once that has been issued, along with your shipment details and tracking information for the exchange. No shipment times are guaranteed, though shipments from our warehouse have been known to arrive very quickly.
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Why was my return or exchange denied?

Please visit our RETURNS page to view our policy.
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I have a question about SIZING:

How do I know what size to order or whether I should size up or size down on certain items?

Please visit our sizing guide for all the sizing info for every item. You may also refer to the size charts associated with each item on their individual product pages, as well as watch Katie's FIT REVIEW video on YouTube.
Here are the direct links to watch: