Exchanges & Returns

 

EXCHANGE/RETURN POLICY

Thank you for shopping at Corioactive.com!

If you are not satisfied with your purchase in any way, please contact our Support Team at support@corioactive.com, so that we can further assist you with your options. 

ITEM CONDITION

All Exchange or Return items must be unwashed, unworn, unused, and in their original condition. Any signs of damage, usage, stretching, body odor, deodorant stains, fragrance, deodorizing agents, pet hair, etc. will disqualify an item for either request (we spend a LOT of time with our products... we know the difference). 

Items must be folded and repackaged neatly as to not arrive wrinkled. Do NOT carelessly stuff the garments in a shipping bag or box without folding. If you have a dryer with a quick steam refresh feature, consider utilizing it if you neglected to keep the item from becoming wrinkled after receiving.

If an Exchange or Return request is denied for any reason, our Support Team will assist you further in completing a transaction for the cost of return postage to ship your item(s) back to your address.

We sincerely appreciate your understanding!

EXCHANGES

We do not process direct exchanges of our products. This allows us to maintain accurate inventory, while providing you a flexible option regarding your exchange in a timely manner.

If you would like to exchange your item(s), please contact support@corioactive.com to request an exchange, along with further instruction. We ask that you DO NOT ship any items to our facility without first receiving approval from Support. This will ensure that you do not experience any delays with your exchange. An exchange address will be provided to you by our Support Team.

After our Support Team has confirmed your exchange request, and we have received your item(s) for exchange, you will be issued a store credit for the qualifying item(s) based on our ITEM CONDITION policy (above). The store credit that you receive will be in the form of an online gift card that can be applied to any item found on Corioactive.com, and will not expire.

*Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.


RETURNS

Item(s) must have been purchased from Corioactive.com within 30 days of Refund request.

If you would like to return your item(s), please contact support@corioactive.com to request a return, along with further instruction. We ask that you DO NOT ship any items to our facility without first receiving approval from Support. This will ensure that you do not experience any delays with your return.

After our Support Team has confirmed your return request, you will be provided with TWO options;

*YOU MUST SELECT AN OPTION BEFORE A RETURN CAN BE PROCESSED

     1.   Returning for a REFUND*

A refund for the item(s) will be returned to the card used at the time of your online purchase, minus original shipping charge(s). Once a refund is processed, it may take additional 1-3 business days for the transaction to post to your account, depending upon your card issuing bank.

  • *RETURN FEE: Cost of return postage is to be paid by the customer for all returns for refund. If the customer decides to utilize option 2, return for store credit, Corio Active will provide a paid return label.

 

     2.   Returning for a STORE CREDIT*

Cost of item(s) will be applied to an online gift card and emailed directly to you. Original shipping charge(s) will not be included.

  • *RETURN FEE: FREE (we will email you a printable return label).


Once we receive your item(s), our team of professionals will perform an inspection to ensure that the returned item(s) meet our ITEM CONDITION policy (see above) before any one of the two return options above are processed.

*Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.


INTERNATIONAL RETURNS

If you are one of our International customers, please reach out to support@corioactive.com for further assistance. We would be more than happy to assist with an International Return request, but will require our International customers to be responsible for shipping any item(s) to our facility to begin the Return process. Currently, we do not have a way to email a printable return label for International addresses.

We apologize for this inconvenience, but appreciate your understanding.

*Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.