Returns & Exchanges
This return policy applies to products purchased from CORIO Active.
|To request a return, please click here.|
HOW DO I RETURN MY ORDER?
1. Click the link above.
2. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
3. Click the order that you want to submit the return for.
4. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store. This section is where you can include any exchange requests.
6. Click Request return.
Please review our refund policy prior to submitting your return request.
If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a pre-paid return shipping label. After the product is returned to our warehouse, you receive a refund.
CHANGE OF MIND
If you change your mind, you can return your item provided that the product is unwashed and unworn with the original tags attached in a resalable condition. If the item has been damaged in any way the product will not be accepted upon return.
For a change of mind return, you have within 30 days of receiving your order to submit a return. You will be provided with the option to exchange the product or receive a store credit. Please note - we do not offer monetary refunds for change of mind returns.
The change of mind policy will not apply to products that are on sale or have been marked down from their original price. Products that are marked down 40% or more, are final sale and are not eligible for return.
Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility.
We cannot accept returns if the following packaging requirements have not been satisfied:
- Items are unworn/unwashed and in resalable condition;
- In the original packaging with tags;
- Adequately packaged for transit; and
- Return label clearly displayed on parcel.
COST OF RETURNS
Returns within the United States are free and will be provided with a pre-paid shipping label. CORIO Active will pay for shipping for the first exchange; any additional exchanges requested will be the responsibility of the customer to pay for the shipping back and forth to the warehouse.
Please note that for any international returns, customers will need to purchase their own shipping label from a carrier of their choice and send their return to the following address:
Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
All returns will be processed once we receive them.
REFUNDS + EXCHANGES
In the event that you receive a faulty item and we are unable to exchange that item for you, we will provide you with a refund. In the rare event that you receive a faulty item, you are required to send photo evidence to email@example.com. If your claim is justified, you will be offered a refund upon the item being received back into our facility.
Please note that CORIO Active has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 40 days of the purchase date. Items returned beyond this period will not be accepted by CORIO Active, and will remain your responsibility. If you select to complete a direct product-for-product exchange, the exchange product cannot then be returned. Returns will be accepted where the items are:
- Unworn, undamaged and unmarked;
- In their original condition and original packaging; and
- With the original labels, tags and promotional items.
If you have any questions regarding sizing, fabrication or fit, please refer to our product-specific sizing charts or reach out to our team at firstname.lastname@example.org and our team will be more than happy to assist.