Exchanges & Returns

Please read our return policy below.

After confirming eligibility for a return, you may click here to start the return process.

 

EXCHANGE/RETURN POLICY

Thank you for shopping at Corio Active!

We currently accept requests for returns and exchanges made within 30 days of the order purchase. All items being returned/exchanged must meet the below policy condition requirements for the request to be processed.

Returned items will either be be refunded via store credit for a future purchase or a refund will be issued to the payment method used.

Please feel free to contact our Support Team at support@corioactive.com so that we may further assist you with your options. 

ITEM CONDITION

All Exchange or Return items must be unwashed, unworn, unused, and in their original condition. Any signs of damage, usage, stretching, body odor, deodorant stains, fragrance, deodorizing agents, pet hair, etc. will disqualify an item for either request (we spend a LOT of time with our products... we know the difference). 

Items must be folded and repackaged neatly as to not arrive wrinkled. Do NOT carelessly stuff the garments in a shipping bag or box without folding. If you have a dryer with a quick steam refresh feature, consider utilizing it if you neglected to keep the item from becoming wrinkled after receiving.

If an Exchange or Return request is denied for any reason, our Support Team will assist you further in completing a transaction for the cost of return postage to ship your item(s) back to your address.

We sincerely appreciate your understanding!

EXCHANGES

If your item(s) meet the above requirements and you would like to request an exchange, please visit our Returns Center to process the request.

Once we receive the request you will be notified via email for shipping instructions. We ask that you DO NOT ship any items to our facility without first receiving approval from our Support Team. This will ensure that you do not experience any delays with your exchange. An exchange address will be provided to you via email by our Support Team.

After our Support Team has confirmed your exchange request, and we have received your item(s) for exchange, we will notify you via email once we have processed the exchange.

*Please note that SALE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.

RETURNS

Item(s) must have been purchased from CORIOACTIVE.COM within 30 days of the refund request.

If your item(s) meet the above requirements and you would like to request a return, please visit our Returns Center to process the request.

We ask that you DO NOT ship any items to our facility without first receiving approval from Support. This will ensure that you do not experience any delays with your return.

After our Support Team has confirmed your return request, you will be assisted through the return process with your chosen refund method
.

If you choose refund for store credit, the cost of item(s) will be applied to an online gift card and emailed directly to you. Original shipping charge(s) will not be included.

If you choose refund to original payment method, you will be refunded the cost of the item(s) to your original payment method. Original shipping charge(s) will not be included.

 

    *RETURN SHIPPING: Cost of return postage is to be paid by the customer for all returns and exchanges, unless the item is defective upon delivery or the wrong item is received.

      Once we receive your item(s), our team of professionals will perform an inspection to ensure that the returned item(s) meet our ITEM CONDITION policy (see above) before any of the options above are processed.

      *Please note that SALE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.


      INTERNATIONAL RETURNS

      If you are one of our International customers, please follow the above steps and reach out to support@corioactive.com if you need further assistance. We would be more than happy to assist with an International Return request, but will require our International customers to be responsible for shipping any item(s) to our facility to begin the Return process. Currently, we do not have a way to email a printable return label for International addresses.

      We apologize for this inconvenience, but appreciate your understanding.

      *Please note that SALE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.